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Umbra Canada FAQ 

We apologize for any inconvenience, but we are unfortunately unable to modify the delivery address of an order after it has been placed. As our team works hard to ship orders as quickly as possible, these changes cannot be accommodated.Once you receive your shipping confirmation email with tracking information, you may contact your local courier to discuss re-arranging the delivery details. Please note that this may not be possible in all cases. Additionally, if your order has been shipped via FedEx, we are unable to amend the delivery address once the shipment has been dispatched.We appreciate your understanding and apologize for any inconvenience caused. If you have any further questions or require assistance, we are always here to help.

We apologize for any inconvenience, but we are unfortunately unable to modify the delivery address of an order after it has been placed. As our team works hard to ship orders as quickly as possible, these changes cannot be accommodated. Once you rece

How can I change my delivery address?

Shipping & Delivery

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Can I modify or cancel my order after it has been placed?

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I received a damaged item, what should I do?

How can I check my order status?

I'm missing an item from my order, what should I do?

How do I obtain a copy of my invoice?

Orders

Do you offer free shipping?

Where do you ship?

How long does shipping take?

How can I track my order?

What is an oversize shipping surcharge?

My package is missing, what should I do?

What is your return policy?

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I've returned my order, how long does the refund take?

Returns & Refunds

What are the available payment methods?

How do I change the currency?

How do I pay with sezzle?

How do I pay using a gift card?

How do I pay with GooglePay?

How do I pay with PayPal?

Payments

Will a product ever be back in stock?

My Otto Soap Dispenser stopped working, what should I do?

How do I choose the right curtain rod size?

How does your warranty work?

I am missing a part, or screw from my order, what should I do?

I lost my installation instructions, what should I do?

Do you sell replacement parts?

Soap Pump Replacement Options

Products & Sizes

How can I apply to become a retailer?

How can I apply to become a Trade Partner?

How do I visit your B2B Site?

Wholesale & Trade Partners

Pair Your Umbra Lamps with the Nanoleaf App

Controlling Your Umbra Smart Lamp

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What do I need to use it?

How can I control this bulb?

Why should I pair the lamp with the Nanoleaf App?

Can I pair this with a smart home ecosystem app?

Can I use the CONO outside of my home?

Does the product show several colours at a time?

How to Troubleshoot & Reset your Umbra Lamps

Pair Your Umbra Lamps with a Smart Home Ecosystem

Nanoleaf x Umbra Lighting

Can I combine two discount codes or promotions?

My promo code isn't working, what should I do?

Can I use my discount code after I've placed my order?

Discounts & Promotions

How can I change my delivery address?Updated 11 days ago