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Umbra Canada FAQ 

<span id="isPasted" style="color: rgb(45, 47, 48); font-family: nanoleaf, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 500; letter-spacing: 0.2px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Download the Nanoleaf App and add a device.&#xA0;There are two ways you can pair your lamp to a device. 1. QR Code<span id="isPasted" style="color: rgb(45, 47, 48); font-family: nanoleaf, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 500; letter-spacing: 0.2px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Scan the QR code found on your Umbra product to start the pairing process.&#xA0;<img src="https://uploads.gorgias.io/kREQL2bgMA7Ml8n3/Screen_Shot_2023-08-16_at_10.11.26_AM-ebbf2db2-f50b-44ae-807c-105a71da71cf.png" style="width: 425px;" class="fr-fic fr-dib fr-fil"> 2. The 11-Digit Manual Pairing Code<span id="isPasted" style="color: rgb(45, 47, 48); font-family: nanoleaf, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 500; letter-spacing: 0.2px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Users can also manually enter in the 11-digit pairing code.<img src="https://uploads.gorgias.io/kREQL2bgMA7Ml8n3/Screen_Shot_2023-08-16_at_10.11.32_AM-a43f5eae-31e6-48d3-8475-e4201fce6bdc.png" style="width: 572px;" class="fr-fic fr-dib fr-fil">

Download the Nanoleaf App and add a device. There are two ways you can pair your lamp to a device. 1. QR Code. Scan the QR code found on your Umbra product to start the pairing process. 2. The 11-Digit Manual Pairing Code. Users can also manually ent

How do I pair my lamp with a device?

Nanoleaf x Umbra Lighting

What does it mean to pre-order an item?

Can I modify or cancel my order after it has been placed?

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I received a damaged item, what should I do?

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Orders

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My Otto Soap Dispenser stopped working, what should I do?

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Do you sell replacement parts?

Products & Sizes

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Wholesale & Trade Partners

Pair Your Umbra Lamps with the Nanoleaf App

Controlling Your Umbra Smart Lamp

What is Matter & Thread?

What do I need to use it?

How can I control this bulb?

Why should I pair the lamp with the Nanoleaf App?

Can I pair this with a smart home ecosystem app?

Can I use the CONO outside of my home?

Does the product show several colours at a time?

How to Troubleshoot & Reset your Umbra Lamps

Pair Your Umbra Lamps with a Smart Home Ecosystem

Can I combine two discount codes or promotions?

My promo code isn't working, what should I do?

Can I use my discount code after I've placed my order?

Discounts & Promotions

How do I pair my lamp with a device?Updated a year ago