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Umbra Canada FAQ 

<span id="isPasted" style="color: rgb(17, 17, 17); font-family: Gotham, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.1554px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Shopping for someone else but not sure what to give them? Give them the gift of choice with an <span id="isPasted" style="color: rgb(17, 17, 17); font-family: Gotham, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.1554px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;"><a href="https://ca.umbra.com/products/gift-card?_pos=1&amp;_psq=gift+ca&amp;_ss=e&amp;_v=1.0">Umbra Gift Card.</a><img src="https://attachments.gorgias.help/uploads.gorgias.io/kREQL2bgMA7Ml8n3/Untitleddesign_20-51c7934f-dd9d-41f3-8c75-2bd827f6709a.png" style="width: 275px;" class="fr-fic fr-dib"><span id="isPasted" style="color: rgb(17, 17, 17); font-family: Gotham, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.1554px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees.*Please note that Gift Cards are Final sale and cannot be returned or refunded for cash value.

Shopping for someone else but not sure what to give them? Give them the gift of choice with an Umbra Gift Card. Gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees.

How do I purchase a gift card?

Orders

What does it mean to pre-order an item?

Can I modify or cancel my order after it has been placed?

I received a damaged item, what should I do?

How can I check my order status?

I'm missing an item from my order, what should I do?

Do you offer free shipping?

Where do you ship?

How long does shipping take?

How can I track my order?

How can I change my delivery address?

What is an oversize shipping surcharge?

My package is missing, what should I do?

Shipping & Delivery

What is your return policy?

How do I process a return?

I've returned my order, how long does the refund take?

Returns & Refunds

What are the available payment methods?

How do I change the currency?

How do I pay with sezzle?

How do I pay using a gift card?

How do I pay with GooglePay?

How do I pay with PayPal?

Payments

Will a product ever be back in stock?

My Otto Soap Dispenser stopped working, what should I do?

How do I choose the right curtain rod size?

How does your warranty work?

I am missing a part, or screw from my order, what should I do?

I lost my installation instructions, what should I do?

Do you sell replacement parts?

Products & Sizes

How can I apply to become a retailer?

How can I apply to become a Trade Partner?

How do I visit your B2B Site?

Wholesale & Trade Partners

Pair Your Umbra Lamps with the Nanoleaf App

Controlling Your Umbra Smart Lamp

How do I pair my lamp with a device?

What is Matter & Thread?

What do I need to use it?

How can I control this bulb?

Why should I pair the lamp with the Nanoleaf App?

Can I pair this with a smart home ecosystem app?

Can I use the CONO outside of my home?

Does the product show several colours at a time?

How to Troubleshoot & Reset your Umbra Lamps

Pair Your Umbra Lamps with a Smart Home Ecosystem

Nanoleaf x Umbra Lighting

Can I combine two discount codes or promotions?

My promo code isn't working, what should I do?

Can I use my discount code after I've placed my order?

Discounts & Promotions

How do I purchase a gift card?Updated 24 days ago