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Umbra Canada FAQ 

<div style="background-repeat: no-repeat; box-sizing: border-box; margin-top: 0.75rem; margin-bottom: 0px; color: rgb(17, 17, 17); font-family: Gotham, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.1998px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div style="background-repeat: no-repeat; box-sizing: border-box;"><div style="background-repeat: no-repeat; box-sizing: border-box;">Items that are heavy or large, have an oversize shipping surcharge of $5, $10, $15, or $20, in addition to standard delivery and processing charges. This fee is shown on the checkout page and is calculated on top of <a data-sanitized-data-mce-fragment="1" data-encoded-attr-charset="dXRmLTg=" data-encoded-tag-value data-encoded-tag-name="meta" style="background-repeat: no-repeat; box-sizing: border-box; background-color: initial; touch-action: manipulation; color: inherit; font-weight: 600; text-decoration: none;"></a><span data-sanitized-data-mce-fragment="1" style="background-repeat: no-repeat; box-sizing: border-box;">standard delivery and processing charges</span>. <a data-sanitized-data-mce-fragment="1" data-encoded-attr-charset="dXRmLTg=" data-encoded-tag-value data-encoded-tag-name="meta" style="background-repeat: no-repeat; box-sizing: border-box; background-color: initial; touch-action: manipulation; color: inherit; font-weight: 600; text-decoration: none;"></a><span data-sanitized-data-mce-fragment="1" style="background-repeat: no-repeat; box-sizing: border-box;">Items that qualify for oversize shipping surcharges are also identified on their product detail pages above the add to cart button. *Please note that we do not issue refunds for oversize charges.</span></div></div></div>

Items that are heavy or large, have an oversize shipping surcharge of $5, $10, $15, or $20, in addition to standard delivery and processing charges. This fee is shown on the checkout page and is calculated on top of standard delivery and processing c

What is an oversize shipping surcharge?

Shipping & Delivery

What does it mean to pre-order an item?

Can I modify or cancel my order after it has been placed?

How do I purchase a gift card?

I received a damaged item, what should I do?

How can I check my order status?

I'm missing an item from my order, what should I do?

Orders

Do you offer free shipping?

Where do you ship?

How long does shipping take?

How can I track my order?

How can I change my delivery address?

My package is missing, what should I do?

What is your return policy?

How do I process a return?

I've returned my order, how long does the refund take?

Returns & Refunds

What are the available payment methods?

How do I change the currency?

How do I pay with sezzle?

How do I pay using a gift card?

How do I pay with GooglePay?

How do I pay with PayPal?

Payments

Will a product ever be back in stock?

My Otto Soap Dispenser stopped working, what should I do?

How do I choose the right curtain rod size?

How does your warranty work?

I am missing a part, or screw from my order, what should I do?

I lost my installation instructions, what should I do?

Do you sell replacement parts?

Products & Sizes

How can I apply to become a retailer?

How can I apply to become a Trade Partner?

How do I visit your B2B Site?

Wholesale & Trade Partners

Pair Your Umbra Lamps with the Nanoleaf App

Controlling Your Umbra Smart Lamp

How do I pair my lamp with a device?

What is Matter & Thread?

What do I need to use it?

How can I control this bulb?

Why should I pair the lamp with the Nanoleaf App?

Can I pair this with a smart home ecosystem app?

Can I use the CONO outside of my home?

Does the product show several colours at a time?

How to Troubleshoot & Reset your Umbra Lamps

Pair Your Umbra Lamps with a Smart Home Ecosystem

Nanoleaf x Umbra Lighting

Can I combine two discount codes or promotions?

My promo code isn't working, what should I do?

Can I use my discount code after I've placed my order?

Discounts & Promotions

What is an oversize shipping surcharge?Updated 2 years ago